Privacy policy
REFUND POLICY
ColT & KiN – Return, Exchange & Refund Policy
At ColT & KiN, every garment is quality-checked before it leaves us. If something isn’t right, we’re here to help with a simple, transparent process.
1. Size exchange – 7 days
Ordered the wrong size? You can request a size exchange within 7 days of delivery on all products, including discounted items. Exchanges are subject to stock availability. If the size you need is unavailable, we will issue a refund or store credit instead.
2. Returns for refund – 7 days
Full-price items can be returned for a refund within 7 days of delivery. Sale or discounted items are eligible for size exchange only, unless they arrive damaged or defective.
3. Condition of items
Items must be unworn, unwashed and in their original condition, with tags and packaging intact. Please keep your order number or proof of purchase.
4. Non-returnable items
- Innerwear and accessories (for hygiene reasons)
- Customised, personalised, bulk or corporate orders
- Gift cards
5. How to request a return or exchange
Email us at coltandkin@gmail.com or WhatsApp us on +91 98430 46815 within the 7-day window with your order number, the item(s) and the reason. Once approved, we will guide you on pickup or shipping. Items sent back without an approved request cannot be accepted.
Returns address: ColT & KiN – From The House Of S.G.R, Green Avenue, Mangalam Road, Kozhipannai, Tiruppur – 641 687, Tamil Nadu, India.
6. Refunds
Refunds are processed after the returned item passes our quality check. Prepaid orders are refunded to the original payment method within 7–10 business days. Cash on Delivery orders are refunded by bank transfer or store credit.
7. Damaged, defective or wrong item
Please check your order when it arrives and contact us straight away if anything is damaged, defective or incorrect, with a photo if possible. We will arrange a priority replacement or a full refund at no extra cost to you.
8. Corporate & franchise orders
Returns and refunds do not apply to bulk, corporate or franchise orders, except in cases of genuine damage or defects.
9. Need help?
Email: coltandkin@gmail.com · WhatsApp: +91 98430 46815
Support hours: Monday – Saturday, 10 AM – 7 PM IST
SHIPPING POLICY
ColT & KiN – Shipping Policy
We want your ColT & KiN order to reach you quickly and safely. Here is how we process, dispatch and deliver.
1. Order processing
Confirmed orders are processed within 1–2 business days (excluding Sundays and public holidays). You will receive an order confirmation email once your order is placed.
2. Delivery times
Standard delivery within India takes 5–10 business days depending on your location. Metro cities may receive orders sooner; remote areas may take slightly longer. During festivals, sales and other high-demand periods, delivery may take a little longer.
3. Shipping charges (India)
- Free shipping on orders of ₹1,499 and above
- A flat ₹100 shipping fee applies to orders below ₹1,499
The final shipping charge is always shown at checkout before you pay. Prices on our website include applicable taxes.
4. Cash on Delivery
Cash on Delivery is available on eligible orders and pin codes. Available payment options are shown at checkout.
5. Tracking your order
Once your order ships, you will receive your tracking ID and courier details by email/SMS. You can also track it any time on our Track Order page.
6. International shipping
We currently ship within India and to the United Kingdom. International shipping rates are calculated at checkout. For other countries, please contact us at coltandkin@gmail.com.
7. Delays & exceptions
Delays can occasionally happen because of natural events, strikes, courier network disruptions or remote delivery locations. We are not responsible for delays caused by such external factors, but we will always help you resolve them quickly.
8. Undelivered packages
If an order cannot be delivered because of an incorrect address, an unavailable recipient or a refused delivery, it will be returned to us. Re-shipping charges may apply.
9. Bulk, corporate & franchise orders
Special timelines apply to bulk, corporate and franchise shipments. Our team will coordinate dispatch and delivery with you directly.
10. Contact us
Email: coltandkin@gmail.com · WhatsApp: +91 98430 46815
Support hours: Monday – Saturday, 10 AM – 7 PM IST
CONTACT INFORMATION
Contact ColT & KiN
Whether it’s about an order, sizing, a corporate order or a partnership, we’re happy to help.
Head office
ColT & KiN – From The House Of S.G.R
Green Avenue, Mangalam Road, Kozhipannai,
Tiruppur – 641 687, Tamil Nadu, India
Customer support
Email: coltandkin@gmail.com
Phone / WhatsApp: +91 98430 46815
Monday – Saturday, 10 AM – 7 PM IST
Follow us
Instagram: @colt_and_kin
Facebook: ColT & KiN
YouTube: @COLTANDKIN